Pet boutique for your furry friends

Returns Policy for Handmade and Custom Items

At our company, we understand that sometimes returns and exchanges are necessary, even for handmade and custom items. We strive to provide the best customer service possible, and we want to ensure that you are completely satisfied with your purchase. Therefore, we have implemented a returns policy specifically for handmade and custom items.

Eligibility for Returns

Due to the unique nature of handmade and custom items, we have certain guidelines in place for returns. In order to be eligible for a return, the item must meet the following criteria:

1. Defects or Damages: If your handmade or custom item arrives with any defects or damages, please contact our customer service team within 48 hours of receiving the item. We will work with you to either repair the item or provide a replacement.

2. Incorrect Specifications: If the item you receive does not match the specifications that you provided at the time of purchase, please notify us within 7 days. We will make arrangements to correct the error and provide you with the correct item.

3. Change of Mind: Unfortunately, we are unable to accept returns for handmade and custom items due to a change of mind or personal preference. These items are created specifically for you and cannot be resold to another customer.

How to Initiate a Return

To initiate a return for a handmade or custom item, please contact our customer service team. They will guide you through the process and provide you with the necessary instructions and return address.

Please note that all returns must be in their original packaging and in unused condition. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Refunds and Exchanges

Once we receive your returned item and it is inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed within 7 business days and will be issued to the original payment method. Exchanges will be processed promptly, and we will ship the replacement item to you as soon as possible.

We hope that this returns policy for handmade and custom items provides you with clarity and reassurance. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

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