Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 4 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We care deeply about privacy.
In order to process your order, we need to process your personal information such as the name of the recipient and address (without this we can't post your order).
In order to process your personalised items e.g. pet tags, and you agree to provide us with the information of your choice. We do not disclose this information to third parties.
Your payment is processed by Etsy, this information is not shared with Crafts4Cats. Etsy privacy policies can be found here https://www.etsy.com/legal/privacy/
If you have any questions or concerns, please do not hesitate to contact us firstname.lastname@example.org
Yes, sure! You can contact me using the following methods:
Our products are custom made and we do not generally offer refunds unless the product is defective. Please ensure that you order the right product before purchasing. If you have a problem with any product from Crafts4Cats, please contact us.
Important. If you placed an order and in the meantime moved to a new address your order cannot be changed or refunded if it's been dispatched. We are not responsible for the loss of your items in this situation.
If your order has not arrived within the estimated delivery time, please contact us. Please note that no refunds can be issued after 180 days.
EU Regulations (the EU Consumer Directive) allows consumers a right of withdrawal from their purchase within 14 days of purchase. Please note this excludes shipping costs in either direction and is limited to customers with an EU delivery address.
To be eligible for a return, the item must be returned unused and in the same condition that you received it. The item must be in its original packaging.
If the item is not returned in its original condition no refund will be given.
If your return is approved, we will initiate a refund via the Etsy platform.
Please note that no refunds can be issued after 180 days from the day of dispatch.
Please take particular note that we will not refund shipping costs in either direction.
If we agree on a refund, our costs in shipping the item(s) to you originally will be deducted from your refund. This is subject to a minimum of €1.50 + any additional services e.g. tracking number €7 or courier costs.
We do not offer refunds on items that are returned to us due to incorrect or incomplete address, or if the package was not picked up from the local post office in time resulting in it being returned. However, we do offer to resend the item at an additional shipping fee.
If of course the items were sent to the incorrect address by our error, we will re-ship your order at our cost.
Please note that our Standard Shipping is sent by 'Airmail', however, it does NOT include a tracking number.
An additional fee applies only for tracked mail or special delivery such as courier.
If you would like to receive your order by a certain date and to avoid disappointment we recommend courier delivery option (3-5 days).
Due to extreme delivery delays (2 - 3 months!) to Australia, we will ship your order only by tracked method or courier. Please note that shipping fees are non-refundable.